Leadership
Transform Behaviors, Transform Results!
Identifying and Using Behavioral Indicators to Drive Sustainable Change and Improvement
Organisations often focus on a change methodology instead of defining the behaviours that actually produce lasting results. Transform Behaviors, Transform Results! shows leaders how to identify and use key behavioural indicators (KBIs) to drive sustainable change, whether the goal is safety, risk management, customer experience or growth.
Paperback ISBN · 978-1-032-12475-9
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Black Dog Institute
BETWEEN THE COVERS
About the book.
Looking through the lenses of Lean, Six Sigma, Agile, Risk and Customer Experience, the authors explain why many improvement programs fall short, propose a behavioural framework for each, and give leaders a roadmap and coaching framework to align behaviours at every level, from the front line to the CEO. The book won an International Impact Book Award.
Recognition
- International Impact Book Award
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