Leadership
4 + 1, Second Edition
Embedding a Culture of Continuous Improvement in Financial Services
The Shingo Publication Award-winning second edition of 4 + 1 expands the original by more than 60 pages. It explains the five foundational habits of a continuous improvement culture (visual management boards, huddles, standard operating procedures, continuous improvement and gemba walks) and shows how to develop each one through three levels of maturity.
Paperback ISBN · 978-0-9873477-3-2
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BETWEEN THE COVERS
About the book.
Drawing on more than 70 years of combined Lean experience, the authors explore the neuroscience behind habit formation, add a self-assessment tool, and share case studies from Commonwealth Bank of Australia and BNY Mellon that show the approach working at scale.
Recognition
- Shingo Publication Award
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Leadership
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A reference for business improvement professionals
About the book